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Cloud and Infrastructure SME

2 months ago

Sydney, New South Wales, Australia Nokia Group Full time
Job Title: Cloud and Infrastructure SME

Nokia Group is seeking a highly skilled and experienced Cloud and Infrastructure SME to play a pivotal role in driving the transformation of our Managed Services business.

Key Responsibilities:
  • Provide deep technical knowledge and expertise in MS operation, including network operations, service management, and customer experience.
  • Actively contribute to the MS transformation by identifying and implementing process improvements, automation opportunities, and innovative solutions.
  • Work closely with DevOps teams to ensure seamless integration of new tools, processes, and methodologies into existing Telco MS operations.
  • Assist in developing and executing the transformation roadmap, ensuring alignment with overall business objectives and customer needs.
  • Collaborate with transformation stream leads and product owners to define requirements, set priorities, and achieve key deliverables.
  • Identify opportunities for operational efficiency, cost reduction, and enhanced service delivery through continuous process improvement initiatives.
  • Mentor and train operations team members on new technologies, tools, and processes introduced as part of the transformation.
  • Ensure all transformation activities are customer-centric, delivering measurable improvements in service quality and customer satisfaction.
  • Prepare and maintain comprehensive documentation of transformation initiatives, including progress reports, metrics, and success stories.
Qualifications:
  • Bachelor's degree in Telecommunications, Information Technology, or a related field. Master's degree or relevant certifications are a plus.
  • Minimum of 8 years of experience in MS Operations, with at least 3 years in a leadership or SME role.
  • In-depth knowledge of network operations specialized in Cloud and Infra, including Core/OSS/BSS systems, network management, and service assurance.
  • Proficiency in DevOps practices, including CI/CD, automation, and infrastructure as code.
  • Familiarity with cloud technologies and digital transformation methodologies.
What We Offer:

Nokia Group offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia Group is committed to inclusion and is an equal opportunity employer. We have received the following recognitions for our commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark