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Service Operations Manager
2 months ago
RDO Equipment Australia is seeking a highly skilled and experienced Service Supervisor to join our team. As a Service Supervisor, you will be responsible for overseeing the service and maintenance of our heavy equipment fleet, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Assign Jobs and Work Areas: Assign service and maintenance tasks to technicians based on their skills and knowledge, ensuring that work is completed efficiently and effectively.
- Supervisory Responsibilities: Manage the performance, absence, and skill set of technicians, providing guidance and support as needed.
- Customer Feedback and Issues: Proactively seek customer feedback, anticipate problems, and respond promptly to ensure customer satisfaction.
- Employee Issues and Concerns: Respond to and follow up on employee issues and concerns, providing support and guidance as needed.
- Repair Work Orders: Review repair work orders for accuracy and completeness, ensuring that all necessary parts, materials, and labor are included.
- Department Performance: Work with the Service Manager to review department performance, profitability, efficiency, and personnel matters.
- Relevant Trade Certificate: Hold a relevant trade certificate, such as a Heavy Diesel Fitter, Mobile Plant Mechanic, or Diesel Mechanic certificate.
- Experience: Have experience in the service and maintenance of heavy diesel products, including engine overhauls and major repairs.
- Supervisory Experience: Possess strong supervisory experience, with the ability to lead, mentor, and develop a team.
- Knowledge and Understanding: Have excellent knowledge and understanding of the design and function of John Deere and Vermeer equipment.
- Driver's License: Hold a current and valid driver's license.
RDO Equipment Australia is a leading provider of heavy equipment and services. We offer a range of benefits to our employees, including:
- Transparent Incentive Programs: Participate in transparent and structured incentive programs, commissions, and bonuses.
- Employee Assistance Program: Access an Employee Assistance Program with 8 streams of support across all aspects of your life.
- Dedicated Wellness Hub: Utilize a Dedicated Wellness Hub with programs supporting total quality of life.
- Regional Salary Packaging: Enjoy Regional Salary Packaging, regional allowances, and tax benefits.
- Paid Study Leave: Take advantage of Paid Study Leave for approved courses.
- Paid Community Leave: Participate in Paid Community Leave to give your time to local organizations and charities.
- Exclusive Staff Discounts: Receive exclusive staff discounts on machinery, products, and merchandise.
