Innovative Customer Experience Trainer

1 week ago

Melbourne, Victoria, Australia beBeeTraining Full time $70,000 - $110,000
Client Training Coordinator

We are seeking an experienced Client Training Coordinator to join our team.

The successful candidate will deliver high-quality training to administrators, empowering them to manage their services efficiently and improve family engagement.

Key responsibilities include:

  • Designing and delivering engaging training sessions tailored to customer needs.
  • Curating and improving external training materials to meet sector trends and customer expectations.
  • Managing the Learning Management System (LMS), ensuring up-to-date, accessible, and engaging content.
  • Developing creative strategies to encourage customers to adopt and utilize Xplor products effectively.
  • Maintaining expert knowledge of XplorEducation software, including new features and best practices.
  • Ensuring high customer satisfaction by aligning training materials and delivery methods with customer needs and expectations.

Requirements for this role include:

  • Early childhood education background or strong understanding of CCS software.
  • Curious and empathetic individual with a genuine passion for the systems and operational side of work.
  • Able to proactively stay informed about sector trends and developments.

Benefits of this role include:

  • Opportunity to make a real impact on a daily basis.
  • Chance to develop creative solutions to drive customer adoption and satisfaction.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business growth through innovative training solutions.

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