Heavy Duty Truck Parts Coordinator
2 weeks ago
About Penske
Penske is a leading distributor of premium power systems solutions with a global presence. We operate across various markets, including road transport, energy solutions, mining, rail, defence, and commercial marine.
Our National Parts Distribution Centre in Wacol offers an excellent opportunity for a skilled Parts Interpreter to join our dynamic team.
Your New Opportunity:
We are seeking a highly motivated individual to provide customer service support to dealers/branches with their parts technical enquiries. The successful candidate will liaise with OEM partners, internal departments, and PDC staff to resolve parts-related issues.
About the Role:
- Provide expert advice on engine, transmission, and chassis components.
- Liaise with OEM partners to resolve complex parts queries.
- Collaborate with internal departments to provide timely responses to customers.
- Implement standardised answers to FAQs and use CRM database effectively.
- Support in IDS Inventory and Freight Management Systems.
About You:
- A strong customer service ethos and ability to communicate effectively.
- Knowledge/experience in heavy-duty truck and/or heavy-duty engine background.
- Excellent problem-solving skills and positive communication style.
- Ability to work with computer operating systems (IDS, ERA, and CRM).
What We Offer:
- Flexible work arrangements that suit your needs.
- Onsite parking and accredited training & development programs.
- Commitment to providing safety, technical, and leadership training.
- Competitive remuneration package with salary estimated at $70,000 - $90,000 per annum.
- Reward and recognition programs, employee referral fees, and access to discounted travel and health insurance benefits.
Join Our Team:
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