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Customer Service Host for Food and Beverage

4 weeks ago

Manningham, Australia Mercure Full time

Experience the essence of Australian hospitality at Mercure Melbourne Doncaster, a 183-room & suite hotel that redefines elegance in the Eastern Suburbs.

This stunning property boasts a restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces offering breathtaking views from the Yarra Ranges to the CBD, and six event spaces accommodating up to 200 guests with seamless indoor/outdoor flow.

A hidden gem in the Eastern Suburbs, Mercure Melbourne Doncaster stands out as the only venue providing panoramic views of the Dandenong Ranges and Melbourne's City Skyline.

About the Role

We are seeking part-time Customer Service Hosts for our Food and Beverage team. In this role, you will work alongside our experienced team leaders, supervisors, and managers to deliver exceptional guest experiences.

  • You will greet and welcome guests, respond to enquiries, and handle restaurant bookings efficiently.
  • Maintain the cleanliness and neatness of the bar and restaurant areas, adhering to our established procedures.
  • Take responsibility for your designated section and station while on shift, ensuring a seamless service.
  • Assist guests with menu offerings and maximise sales opportunities through your knowledge of products and suggestive selling techniques.

To be successful in this role, you must possess:

  • A Responsible Service of Alcohol (RSA) Certificate.
  • The flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
  • Excellent communication and interpersonal skills, along with a high level of organisation, accuracy, and attention to detail.
  • A passion for customer service.
  • Point of Sale (POS) experience is highly desirable.

As a valued member of our team, you'll enjoy:

  • Ongoing Career and Professional Development Opportunities.
  • A Rewarding Work Environment.
  • Global Discounts on Hotel Accommodation & Food and Beverage.

Included salary: $25-$35 per hour, depending on experience.