Professional Solutions Designer

13 hours ago

Australia beBeeExpert Full time $120,000 - $160,000

About the Role

The Senior Professional Services Consultant plays a pivotal customer-facing and internal leadership role, driving growth in professional services.

This position involves designing and delivering tailored solutions to large enterprise customers, overseeing their experience, and working on multiple implementations and consulting projects with a team of delivery consultants.

The consultant will lead end-to-end solution design, facilitate workshops and collaboration sessions with customers and internal teams, and develop data-driven consulting recommendations grounded in industry best practices.

They will also act as a post-sales solutions expert, coordinating closely with project managers, contributing to customer research, and leading and mentoring a team of consultants and specialists.

Key Responsibilities:

  • Lead end-to-end solution design: identify, document, and manage business solutions that span configuration, customization, integrations, reporting, testing, and user training
  • Facilitate workshops and collaboration sessions with customers and internal teams to drive alignment and decisions
  • Understand and leverage dependencies across the platform to architect scalable workflows
  • Develop and deliver data-driven consulting recommendations grounded in industry best practices
  • Act as a post-sales solutions expert to identify value-add services, articulate ROI, and help close opportunities
  • Coordinate closely with project managers to maintain scope, schedule, and budget; adapt plans to keep teams on track
  • Contribute to customer research and initiatives to inform product improvements
  • Lead and mentor a team of consultants and specialists; track progress against adoption goals
  • Build strong stakeholder relationships and provide clear, proactive status updates

Requirements:

  • 5+ years of customer-facing experience in a software company and 3+ years of general or home care consulting experience
  • Bachelor's degree or equivalent experience
  • Deep expertise in the solution and/or relevant functional domains, including integrations, data, and ERP implementation principles
  • Proven leadership that drives services revenue growth and customer satisfaction
  • Exceptional facilitation, communication, and presentation skills; strong stakeholder management
  • Strong cross-functional collaboration skills with meticulous organization and attention to detail in a matrixed environment
  • Ability to manage multiple concurrent projects, balancing competing priorities with a proactive mindset
  • Proficiency with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk

About Us:

We foster a high-trust culture that supports career growth and well-being.

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