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Night Shift Manager
3 weeks ago
We are seeking an experienced and dedicated Lead Operations Specialist to oversee hotel operations during the overnight shift, delivering a seamless guest experience.
- Oversee nightly operations of the hotel, ensuring smooth and efficient service aligned with luxury standards.
- Manage guest relations, resolving complaints or issues promptly and professionally.
- Anticipate guest needs, resolve escalated issues swiftly, and ensure exceptional service quality.
- Conduct regular night audits to guarantee accurate financial transactions and reports.
- Ensure safety and security of all hotel guests and staff through property checks.
- Support front office teams to provide exceptional service efficiency in check-ins, check-outs, and guest queries.
- Handle emergency situations, including medical issues, fire alarms, or security concerns.
About You
- Proven experience in hotel front office operations, preferably in a leadership role.
- Strong skills in team development, coaching, and conflict resolution.
- Familiarity with Hotel Property Management Systems.
- High attention to detail and strong operational oversight.
- A proactive approach to mentoring and supporting team performance.
- Excellent personal presentation and ability to take ownership and resolve any issue or requests.
- Full Australian Working rights with no restrictions.
What We Offer
Free meal on shift
Designer uniform, laundered for you daily
Discounted staff parking on site
Birthday and Well Being Leave
Employee discounts across IHG Hotels for accommodation, food and beverage
Exclusive employee discounts platform for your favourite brands and retailers
