IT Support Expert for Dynamic IT Infrastructure
7 days ago
Job Overview: We are seeking an experienced Senior IT Support Analyst to join our dynamic IT team at Flexhive in Perth. The successful candidate will provide expert L2/L3 support for both in-office and remote staff, ensuring smooth operations of our IT infrastructure.
About the Role: This 6-month contract position offers a unique opportunity to work on complex technical issues, mentor junior team members, and contribute to the growth of our IT department. As a Senior IT Support Analyst, you will act as an escalation point for L1/L2 Service Desk staff, providing guidance on technical issues and troubleshooting.
Key Responsibilities:
- Technical Support: Provide expert L2/L3 IT support for both in-office and remote staff, resolving complex technical issues promptly.
- Escalation Point: Act as the escalation point for L1/L2 Service Desk staff, assisting with advanced troubleshooting and problem resolution.
- Mentorship and Training: Mentor and train L1/L2 IT support staff, offering advice and support to help them grow their technical skills.
- Collaboration: Work collaboratively with other IT teams to resolve incidents, outages, and requests in a timely and efficient manner.
- System Maintenance: Support the maintenance and management of IT systems and applications, ensuring compliance with internal policies and procedures.
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Perth, Western Australia Flexhive Full timeJob Title: IT Support Team Lead for Dynamic IT InfrastructureLocation: Perth, AustraliaJob Type: Contract (6 months with possibility of extension)Experience: Minimum 5 years in a similar roleWe are seeking a highly experienced IT Support professional to lead our dynamic IT team for a 6-month contract position, with the possibility of extension. This role...
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Perth, Western Australia Flexhive Full timeAt Flexhive, we're seeking a seasoned Senior IT Support Analyst to join our dynamic IT team for a 6-month contract position, with the possibility of extension.The primary focus of this role will be on providing L2/L3 support to both in-office and remote staff, ensuring smooth and efficient operations of our IT infrastructure. You'll also act as an escalation...
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