Senior Technical Consultant
4 days ago
Fujitsu is seeking a highly skilled and experienced Technical Consultant to join our team. As a key member of our consulting team, you will be responsible for delivering high-quality technical solutions to our clients.
Key Responsibilities- Lead client engagements, driving process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
- Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
- Accountable for quality assurance across configuration, processes, and documentation.
- Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Produce high-quality customer documentation, including workshop material, training material, and solution designs.
- Evaluate new features and produce comprehensive analysis and recommendations.
- Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
- Minimum of 5+ years of ServiceNow Development experience and successful delivery of multiple customer engagements.
- Experience across ITSM/ITOM.
- Accountable for delivery of specific stream in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholders.
- High customer satisfaction scores and recognition for individual contribution to customer outcomes.
- Managing and coordinating team members during a customer engagement, providing ServiceNow expertise, quality assurance, peer review, guidance, and support.
- Participating in analysis and solution recommendations, providing detailed options with benefits.
- Experience in leading and managing complex client bids and proposal teams.
- Actively sought to deliver confident and engaging presentations to a wide range of audiences.
- Experience in a range of diagnostic tools, methods, and techniques.
- Strong ability to architect complex and innovative solutions in delivering value to clients.
- Manages high-risk projects with significant change.
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA, CIS, ITSM, ITOM.
- ServiceNow sales & presales accreditation in 2+ Product lines.
- ITIL Foundation Certified.
- NV1 or NV2 security clearance.
Fujitsu is an organization with strong values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We put people first, believe in the power of diversity to drive innovation, and have a reputation for excellence across the region and globally. We offer tailored career paths, flexible work arrangements, and a range of benefits to support your professional and personal growth.
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