Frontline Hospitality Professional

1 week ago


Central Coast, Australia beBeeCustomerService Full time $65,000 - $83,000

About Customer Service Attendant

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Mounties Group is a Profit for Purpose organisation owned by its members, and we exist to improve the lives of our members.

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We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.

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We are currently searching for a driven and dedicated individual with relief Duty Manager on a full-time basis to join our close-knit team at Breakers Country Club.

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As a Customer Service Attendant, you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge.

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Some of your key duties will include:

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  • Manage customer relationships with tact and diplomacy
  • Maintain currency with established procedures and policies
  • Lead team development and engagement, including coaching and mentoring
  • Ensure compliance with various Acts and Regulations
  • Liaise with relevant stakeholders as necessary
  • Opening and closing of the venue
  • Supervision of employees including training and development
  • Ensuring rostered shifts are covered each day/week
  • Demonstrate problem solving skills and show innovative thinking

About You

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We require an individual with prior experience working across daily operations in all facets of food, beverage, gaming & entertainment.

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You must hold a current RSA, RCG and Advanced RCG Competency Card, or be willing to obtain if successful.

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We also expect you to possess a solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments.

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You should have excellent practical knowledge of WH&S principals and impeccable grooming and presentation.

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We offer a supportive and inclusive team and culture, discounted meals and uniforms provided.

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About Mounties

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We are Australia's largest group of registered clubs, with strong values and a commitment to our staff.

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We have won several awards, including Western Sydney Business Awards - Employer of Choice 2020 and Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020.



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