
Frontline Hospitality Professional
1 week ago
About Customer Service Attendant
\Mounties Group is a Profit for Purpose organisation owned by its members, and we exist to improve the lives of our members.
\We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.
\We are currently searching for a driven and dedicated individual with relief Duty Manager on a full-time basis to join our close-knit team at Breakers Country Club.
\As a Customer Service Attendant, you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge.
\Some of your key duties will include:
\- Manage customer relationships with tact and diplomacy
- Maintain currency with established procedures and policies
- Lead team development and engagement, including coaching and mentoring
- Ensure compliance with various Acts and Regulations
- Liaise with relevant stakeholders as necessary
- Opening and closing of the venue
- Supervision of employees including training and development
- Ensuring rostered shifts are covered each day/week
- Demonstrate problem solving skills and show innovative thinking
About You
\We require an individual with prior experience working across daily operations in all facets of food, beverage, gaming & entertainment.
\You must hold a current RSA, RCG and Advanced RCG Competency Card, or be willing to obtain if successful.
\We also expect you to possess a solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments.
\You should have excellent practical knowledge of WH&S principals and impeccable grooming and presentation.
\We offer a supportive and inclusive team and culture, discounted meals and uniforms provided.
\About Mounties
\We are Australia's largest group of registered clubs, with strong values and a commitment to our staff.
\We have won several awards, including Western Sydney Business Awards - Employer of Choice 2020 and Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020.
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