Vehicle Handover Specialist
4 weeks ago
About Southport Mazda
We are a proud and experienced dealership based in Southport QLD, committed to delivering exceptional customer experiences since 1985.
Our world-class facilities and ongoing training programs ensure our team members have the skills and knowledge to provide outstanding support and service to our customers.
We are currently seeking a skilled Vehicle Handover Specialist to join our team and contribute to our continued success.
About the Role:
- Ensure every Mazda experience is memorable and customer satisfaction is maximised by coordinating vehicle handovers and presentations.
- Liaise with finance, parts and other departments to guarantee timely delivery of vehicles to our customers.
- Deliver comprehensive overviews of vehicle features and benefits to customers, with full training provided.
- Provide ad-hoc support as required to maintain high levels of customer satisfaction.
About You:
- You will have a strong understanding of how to deliver the Ultimate Customer Experience (UCX).
- Able to go the extra mile to deliver WOW experiences to customers.
- Prior experience in a customer-facing role is essential.
- Excellent personal presentation, communication skills and teamwork mindset.
- Meticulous attention to detail is crucial for this position.
- Ability to adapt to all situations and personalities in a professional manner.
- Previous experience in a fast-paced environment is highly desirable.
What We Offer:
- Ongoing development and mentoring opportunities from your team.
- Free Titans tickets for home games.
- Quarterly and annual awards and recognition for high achievers.
- Discounted Bupa Private Health Insurance.
- Employee Assistance Program (EAP).
- Exclusive discounts through our Samsung Partnership Program.
- Discounted Gym memberships.
Estimated Salary: $70,000 - $90,000 per annum, depending on experience. As a Vehicle Handover Specialist at Southport Mazda, you will be part of a dynamic team that prioritises customer satisfaction and excellence. If you're passionate about delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
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