Facilities Management Specialist

5 days ago

Sydney, New South Wales, Australia ResMed Full time

The role of Facilities Coordinator at ResMed is multifaceted and requires a unique blend of administrative skills, technical knowledge, and customer service expertise. This position ensures the physical environment is well-maintained and functional, overseeing service desk operations for facility maintenance and support.

Responsibilities:

  • Service Request Management: The successful candidate will be responsible for logging, tracking, and managing all service requests and incidents related to facility maintenance and services provided via CMMS system. They will identify methods to continually improve service delivery and ensure that all stakeholders are informed about the status of their requests.

  • First Point of Contact: Serving as the initial point of contact for facility-related issues and inquiries from employees and other stakeholders, the Facilities Coordinator will provide advice and help to enable Campus staff to interact effectively with, and work within, the buildings and grounds.

  • Issue Resolution: Identifying, diagnosing, and resolving facility-related problems or escalating them to the appropriate personnel, the incumbent will use analytical processes to identify operational and maintenance trends and collaborate with others to troubleshoot issues.

  • Vendor Coordination/Contractor Management: Liaising with external contractors and service providers to ensure timely and effective resolution of maintenance and service issues, the Facilities Coordinator will manage and update records of company details, contracts, and associated Pos.

  • Customer Service: Providing excellent customer service by keeping stakeholders informed about the status of their requests and ensuring their needs are met, the successful candidate will maintain accurate records of all service desk activities, including requests, resolutions, and follow-ups.

  • Record Keeping: Maintaining accurate records of all service desk activities, including requests, resolutions, and follow-ups, the Facilities Coordinator will also generate regular reports on service desk performance and identify areas for improvement.

  • Reporting: Generating regular reports on service desk performance and identifying areas for improvement, the incumbent will assist with training staff on facility-related procedures and systems and raise purchase requisitions, receipt orders, and assist with consumables inventory management.

  • Catering and Event Assistance: Completing catering orders, monitoring feedback, assisting with scheduling FM resources to support events, obtaining quotes, scheduling room resources, developing run-sheets, and liaising with internal and external stakeholders.

  • General Administration: Travel bookings, document/email creation, filing, digital signage support, stationery management, managing Reception inbox – triage/allocate, managing team training matrix and record filing, organizing team building events, supporting meeting organization, and performing other duties and responsibilities as assigned and as skills and experience permit.

Qualifications and Experience:

  • Investigating and Resolving Issues: Determine the technical nature of maintenance support requests and resolve or escalate them as needed.

  • Communication: Gather information by asking questions and clarifying requirements and priorities.

  • Workload Management: Ensure timely delivery of results according to customer and team expectations.

  • Diligence and Escalation: Seek solutions diligently and escalate requests if additional resources are needed or if stakeholders are dissatisfied.

  • Knowledge Development: Maintain up-to-date knowledge of relevant systems and equipment.

  • Pattern Identification: Use analytical processes to identify operational and maintenance trends.

  • Customer Impact Consideration: Minimize the impact of maintenance activities on customers and keep them informed.

  • Problem Diagnosis: Identify root causes of problems and collaborate with others to troubleshoot issues.

  • Risk Awareness: Identify and mitigate safety hazards, especially when contractors are involved.

  • Compliance and Record Keeping: Follow company policies and procedures, including OH&S, EMS, and QMS compliance, and maintain accurate records.

  • Reporting: Provide timely operation and maintenance reports.

  • Methodical Approach: Take a detailed approach to reporting needs and proposed solutions.

  • Knowledge Sharing: Share relevant information with team members and stakeholders.

  • Building Manager: Full-time

    1 week ago

    Sydney, New South Wales, Australia Katalyst Facilities Management Full time

    Company DescriptionKatalyst Facilities Management is an emerging business in the Sydney area that provides end-to-end management of essential services and assets for residential and commercial buildings. Their services include defect management of new builds, cleaning services, and repairs & maintenance.Role DescriptionThis is a full-time on-site role for a...

  • Facilities Management Specialist

    7 days ago

    Sydney, New South Wales, Australia News Corporation Full time

    Job DescriptionWe are seeking an experienced Facilities Management Specialist to manage all of our facilities across Australia, including properties, leases, fleet management, parking plans, travel contracts, and stakeholder engagement.About the RoleCar leasing and fleet management, maintenance, logbook, and FBT allocationParking allocation, management, and...

  • Hse Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia City Facilities Management Australia Full time

    City FM Australia provides world-leading Facilities Management, Engineering Energy solutions, and soft services which ensure safe, successful, and sustainable outcomes for our partners.Brief Description: You will be responsible for providing advice on key HSE processes such as hazard management, incident, injury, and claims management, as well as...

  • HSE Business Partner

    12 minutes ago

    Sydney, New South Wales, Australia City Facilities Management Australia Full time

    City FM Australia provides world-leading Facilities Management, Engineering Energy solutions, and soft services which ensure safe, successful, and sustainable outcomes for our partners.Brief Description:You will be responsible for providing advice on key HSE processes such as hazard management, incident, injury, and claims management, as well as undertaking...

  • Facilities Specialist

    5 days ago

    Sydney, New South Wales, Australia Merivale Full time

    Built on a legacy of innovation and creativity, Merivale continues to push the boundaries of Australian hospitality. As a key member of our Facilities team, you will play a vital role in maintaining the high standards expected of our properties, working across various venues in the Sydney CBD.We are seeking an experienced Facilities Specialist to join our...

  • Senior Facilities Infrastructure Specialist

    12 hours ago

    Sydney, New South Wales, Australia Singtel Group Full time

    As a Senior Facilities Infrastructure Specialist, you will play a critical role in shaping the future of Optus' Network Facilities infrastructure. With a focus on strategy, planning, design, and delivery, you will be responsible for delivering multiple Network Facilities projects on time and within budget.About the RoleYou will formulate medium-term...

  • Facility Support Specialist

    5 days ago

    Sydney, New South Wales, Australia Abroad Work Full time

    Job Title: Facility Support SpecialistWe are currently seeking a skilled and dedicated individual to fill the role of Facility Support Specialist in Sydney, Australia. This position is ideal for someone with strong interpersonal skills and the ability to work well in a team environment.About the Role:This is a full-time opportunity that requires a 40-hour...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia JLL Full time

    About the RoleThis is a Senior Facilities Coordinator role with JLL, one of the leading companies in Australia. We are looking for a proactive and experienced professional to join our team in Sydney.As a Senior Facilities Coordinator, you will play a key role in the upkeep and management of the facilities, ensuring a safe, well-maintained, and welcoming...

  • Facilities Operations Specialist

    4 days ago

    Sydney, New South Wales, Australia Mirvac Full time

    At Mirvac, we value our employees and strive to create an inclusive, innovative, and collaborative culture. As a Facilities Operations Specialist, you will play a crucial role in ensuring the smooth operation of our industrial assets.The successful candidate will manage maintenance and operations across three industrial sites, ensuring that facilities are...

  • Facilities Sanitation Specialist

    5 days ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    About the RoleThe Facilities Sanitation Specialist will play a crucial role in maintaining high standards of hygiene and cleanliness across our facility. This position requires a strong understanding of food safety standards and regulatory compliance, as well as leadership experience with the ability to manage and motivate teams.The ideal candidate will have...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia BGIS Full time

    Job DescriptionWe are seeking a skilled Facilities Manager to join our team in Sydney. In this role, you will be responsible for managing the delivery of services and maintaining the highest standards of facility management.Key Responsibilities:Develop a site-specific understanding to ensure efficient and effective service delivery.Complete ad-hoc reports as...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia Randstad Education Australia Full time

    Company Overview">Randstad Education Australia is a leading recruitment agency in the education sector.Job Summary">We are seeking an experienced Facilities Coordinator to join our dynamic team in Sydney CBD.About the Role">This full-time role involves overseeing reception, mail services, office supplies, and visitor management.Liaising with building...

  • Facilities Management Specialist

    3 days ago

    Sydney, New South Wales, Australia Ramsay Health Care Full time

    Ramsay Health Care is committed to delivering high-quality patient care and improving the lives of our patients and communities. We are seeking a skilled Maintenance Officer to join our team at Ramsay Clinic Northside.About the JobThis is an exciting opportunity to work in a dynamic and supportive environment, contributing to the delivery of exceptional...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia SCENTRE GROUP LIMITED Full time

    **Job Overview:**We are seeking a highly skilled and experienced Assistant Facilities Manager to join our team at Scentre Group.The successful candidate will be responsible for delivering best-in-class day-to-day facilities services that support the Centre team and enhance the customer experience.This role involves coordinating tenancies, leading a...

  • Facilities Operations Specialist

    4 days ago

    Sydney, New South Wales, Australia Home La Colline Reconvilier Full time

    We are seeking a proactive and reliable individual to join our facilities team at Home La Colline Reconvilier, a renowned research institute dedicated to finding cures for cardiovascular disease. As a Facilities Operations Specialist, you will be responsible for supporting and maintaining the smooth operation of our facilities in the Lowy Packer Building.The...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia Johnson Controls, Inc. Full time

    About Johnson Controls, Inc.We are a multinational technology company serving a wide range of customers worldwide. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems.Facilities Coordinator RoleYou will be responsible for coordinating facilities across Australia...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia BGIS Global Integrated Solutions Limited Full time

    About BGIS Global Integrated Solutions LimitedBGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. Our mission is to provide high standards of safety, efficiency, and operational excellence.Our Expertise:Integrated facilities management.Sustainable solutions.Project...

  • Facilities Management Specialist

    8 hours ago

    Sydney, New South Wales, Australia JLL Full time

    At JLL, we empower you to shape a brighter way by combining world-class services and technology for our clients. We are committed to hiring talented people who can thrive in our inclusive culture.This role involves working onsite at Pyrmont, NSW, where you will assist employees with operational activities and provide customer-related support for effective...

  • Facilities Manager

    2 days ago

    Sydney, New South Wales, Australia BGIS Global Integrated Solutions Limited Full time

    Facilities Manager – Randwick, NSWFull-Time | Australian Citizens OnlyAbout the RoleJoin a leading global facilities management company as a Facilities Manager based at a key site in Randwick, NSW. In this role, you'll be responsible for the day-to-day management of hard and soft facilities services across a high-profile client site. You will be the...

  • Facilities Management Specialist

    4 days ago

    Sydney, New South Wales, Australia ACRWORLD Full time

    The ideal candidate will have proven experience in maintenance management, preferably in a manufacturing or industrial setting, and minimum 5 years experience working in a similar role. You will be responsible for overseeing the maintenance operations to ensure the efficient and reliable functioning of facilities.About the CompanyACRWORLD is a leading food...