Client Advocate Specialist

4 days ago

Carrum Downs, Victoria, Australia MiCare Full time
Job Summary

We are seeking a highly skilled Client Advocate Specialist to join our team at MiCare. This role will play a pivotal part in enhancing the quality of life for elders living in the community by providing person-centred care and services.

The ideal candidate will have a demonstrated knowledge of sound case management within the aged care sector, preferably working with complex family and social issues.

About Us

MiCare is a non-profit organisation dedicated to providing services to people from diverse backgrounds in the areas of aged care, home care, retirement living, and migrant services.

We believe that all individuals have the right to be respected and celebrated, regardless of their background or circumstances.

Key Responsibilities
  • Undertake initial assessments, care planning, ongoing review, and monitoring of elders as outlined in MiCare Home Care Policies and in accordance with Commonwealth Government Aged Care guidelines and Charter of Aged Care Rights.
  • Liaise closely with internal and external stakeholders to ensure elders receive services appropriate to their needs and in accordance with program guidelines.
  • Initiate case and planning meetings as required, ensure solid documentation, and follow through on elder health, care, and service delivery.
  • Develop an individualised budget for elders with a Home Care Package, ensuring spending compliance within the Home Care Package Guidelines.
  • Responsible for organising referrals and permanent placements where required.
  • Provide support and advocacy for elders and carers as required.
  • Be actively involved with quality reviews for the programs ensuring your documentation and processes meet compliance.
  • Develop and maintain working relationships with relevant agencies and networks to promote MiCare.
  • Respond to phone and online enquiries, public education to potential clients.
About You
  • Demonstrated knowledge of sound case management within the aged care sector, preferably working with complex family and social issues.
  • A clear understanding of the Aged Care Quality Standards.
  • Solid understanding of Commonwealth Government community aged care programs (Commonwealth Home Support Program, Home Care Package program, and Veterans Home Care).
  • Proactive, reliable, with excellent communication skills and attention to detail.
  • Ability to work with others and be a participative and supportive team member.
  • Ability to meet compliance requirements of the role such as Current First Aid and CPR certificate, valid Victorian drivers licence with an insured and registered vehicle, ability to provide evidence of current flu and COVID-19 vaccination.
Qualifications
  • Tertiary qualification in Allied Health, Nursing, or Social Work.
What We Offer
  • Family-friendly, work/life balance workplace.
  • Hybrid client-facing role.
  • Generous salary packaging benefits for the non-profit sector.
  • Rewarding and meaningful work.

$43.08-$46.35 per hour + $10,000 car allowance + 11.5% superannuation.

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