IT Infrastructure and Cloud Support Specialist

3 weeks ago

Brisbane, Queensland, Australia Pyramid Global Technologies Full time
About the Job

Pyramid Global Technologies is seeking an experienced IT Infrastructure and Cloud Engineer to join our team.

Job Summary: The IT Infrastructure and Cloud Engineer will be responsible for providing effective first, second, and third level onsite and remote IT support across a complex and continuously evolving landscape.

  • Provide effective first, second, and third level onsite and remote IT support across a complex and continuously evolving landscape.
  • Review and support escalated Incidents from the Service Desk team.
  • Act as an "on the ground" extension of IT Business Relationship Managers and other IT leaders.

Key Responsibilities:

Vendor Management
  • Assist both technology vendors and internal IT Technology teams to deploy, install, integrate, upgrade, or decommission remote site IT hardware or software.
Strategy
  • Subscribe to and promote IT policies, health & safety standards, and IPL Group Values.
  • Understand IT vision and translate this to end device and app delivery services.
  • Provide end-to-end expert guidance on how to manage end device and app delivery services across IT landscape.
  • Review, select, and implement emerging/innovative technologies that optimize, secure, enhance, and simplify end user computing and the delivery of applications, user profiles, and data to end devices.
  • Act as an "on the ground" extension of IT Business Relationship Managers and other IT leaders.
  • Support further development of IT/OT convergence principles.
  • Support cyber security strategy and initiatives.
Service
  • Initiate, lead, and execute on IT activities related to end device and app delivery services.
  • Supportive of emerging technologies and capabilities.
  • Use ITIL Service Request, Incident, Risk, Problem, and Change Management principles.
  • Design and configure system management tools to provide monitoring and management of key business systems.
Technical Operations
  • Provide first, second, and third level IT support and troubleshooting of end-user technology solutions.
  • Learn and support automation and self-service solutions.
  • Manage employee technology needs and issues.
  • Prioritize incidents and service requests.
  • Ensure the timely escalation to 3rd level support groups.
  • Demonstrate excellent inter-personal skills and effective communications.
  • Effectively participate in Incident, Problem, Change, and Cyber Security Management processes.
  • Engage in Problem Management.
  • Coordinate with Manufacturing Engineering, Turnaround, Process Control, and Operational Technology functions.
  • Assist with and manage complex IT projects.

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