Housekeeping Professional

The Housekeeper is responsible for maintaining the cleanliness and overall appearance of guest rooms and public areas within the hotel. This role plays a vital part in ensuring that the hotel provides a comfortable and pleasant environment for guests.

The Housekeeper will clean and prepare guest rooms for check-in, maintain cleanliness in all hotel areas, and contribute to an overall positive guest experience.

• Guest Room Cleaning:
  • Clean and prepare guest rooms, including making beds, dusting, vacuuming, mopping floors, and cleaning bathrooms.
  • Replenish guest amenities, such as towels, toiletries, linens, and other supplies.
  • Ensure all surfaces, furniture, and fixtures are cleaned and well-maintained, and that all areas are free of debris or dust.
  • Report any damages or maintenance issues (e.g., broken furniture, malfunctioning appliances) to the housekeeping supervisor for follow-up.
  • Change bed linens, clean and sanitize restrooms, and ensure the room is ready for guest check-in.
• Public Area Cleaning:
  • Maintain cleanliness and hygiene in public areas, such as the lobby, hallways, elevators, restrooms, and stairwells.
  • Ensure that all public restrooms are clean, stocked with necessary supplies, and sanitized.
  • Remove trash from public areas and ensure cleanliness of entryways, common areas, and corridors.
  • Maintain cleanliness and order in all areas guests frequent, ensuring a positive first impression of the hotel.
• Ensure that clean linens, towels, and other textiles are properly folded and stored.
• Transport soiled linens to the laundry area, following proper procedures for handling linens and laundry equipment.
• Assist with linen inventory, ensuring an adequate supply of clean towels, sheets, and other items.
• Health & Safety Compliance:
  • Ensure proper use and storage of cleaning chemicals and supplies according to safety and environmental standards.
  • Follow all hotel health and safety guidelines, including infection control procedures, to maintain a clean and safe environment.
  • Report any potential safety hazards, such as wet floors, broken equipment, or fire safety concerns, to the appropriate department.
• Guest Interaction:
  • Respond to guest requests and special needs in a professional and timely manner.
  • Be attentive to guests' needs, such as providing additional amenities, towels, or room supplies.
  • Ensure privacy and respect for guests' belongings while cleaning rooms.
• Work with other housekeeping team members to ensure efficiency and that all rooms are cleaned according to hotel standards.
• Communicate any special guest needs or requests to management.
• Work with the housekeeping supervisor to meet daily cleaning targets and room preparation timelines.
• Assist with deep cleaning or seasonal cleaning projects when needed.
• Perform other duties as assigned, such as restocking cleaning carts, organizing storage areas, or assisting in cleaning guest event spaces.

• Education & Experience:
  • High school diploma or equivalent preferred.
  • Previous housekeeping experience in a hotel or similar environment preferred but not required.
  • Familiarity with cleaning chemicals, tools, and equipment is a plus.
• Skills & Knowledge:
  • Strong attention to detail and a commitment to cleanliness.
  • Ability to work efficiently in a fast-paced environment while maintaining high standards of quality.
  • Knowledge of cleaning techniques and best practices.
  • Ability to lift and carry up to 50 pounds and perform physical tasks for long periods.
  • Good communication skills to interact effectively with guests and staff.
• Personal Characteristics:
  • Positive attitude and a strong work ethic.
  • Reliability and punctuality to meet cleaning schedules.
  • Ability to work independently or as part of a team.
  • Strong customer service skills with a focus on guest satisfaction.
  • Friendly, approachable, and professional demeanor.

• Ability to stand, walk, bend, and lift for extended periods of time.
• Ability to lift and carry up to 50 pounds of supplies and linens.
• Ability to push or pull carts, and work in physically demanding environments.