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Customer Service Assistant
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. This is a permanent, part-time position that will provide library circulation and customer services, assist with the maintenance of service areas, and deliver information services to library customers.
Key Responsibilities- Assist with general library duties such as loans, returns, shelving, book lockers, reservations, and desk shifts as rostered, including weekend and evening shifts as required.
- Provide high-quality customer service to customers from diverse backgrounds while working in a busy environment.
- Contribute to the promotion and marketing of programs and events for Library services, including social media sites and liaison with Council's Communication Department.
- Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer-focused service delivery.
- Good communication and customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs.
- Demonstrated strong communication and problem-solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually, and under limited supervision.
- Demonstrated commitment to achieving Council's values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety, and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.
- Experience in using Library Management Systems or similar point of sale systems (desirable).
- Knowledge of, and/or experience in local government (desirable).
- Valid NSW Class C Driver License (desirable).
Strathfield Council offers a dynamic and inclusive work environment, with opportunities for professional development and growth. We are committed to providing a safe and supportive workplace for all employees.
As a Customer Service Assistant, you will have the opportunity to work with a diverse range of customers, develop your skills and knowledge, and contribute to the delivery of high-quality library services.
We are an equal employment opportunity employer and welcome applications from people from diverse backgrounds.
