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Client Relations Specialist
2 months ago
Damco Spain SL is a prominent player in the logistics sector, renowned for its commitment to innovation and excellence. We are dedicated to transforming the logistics landscape through advanced solutions and sustainable practices.
At Damco, we value diversity, teamwork, and continuous development, ensuring our workforce mirrors the diverse clientele we serve.
With a global presence and a workforce exceeding 100,000 across various countries, we collaborate to shape the future of logistics and trade.
What We Provide:
This role presents an exciting opportunity within a dynamic and diverse business environment. You will focus on fostering valuable relationships with both existing and prospective clients while collaborating with skilled teams in a setting where your contributions are recognized and rewarded.
You will work alongside dedicated colleagues who embody our core values and strive to deliver exceptional service to our clients and communities.
Position Overview:
The Customer Experience Consultant plays a pivotal role in enhancing client satisfaction by proactively identifying challenges, cultivating strong relationships, and proposing solutions that benefit both Damco and our clients.
Key Responsibilities:
- Act as the primary liaison for clients, ensuring seamless management of the entire shipment process by coordinating with both clients and internal teams.
- Assess external factors affecting the client's supply chain, including urgency, service requirements, and expectations.
- Align with client needs from the outset and provide tailored solutions.
- Take full ownership of client satisfaction across all Damco service offerings.
- Promote and upsell Logistics and Services products to clients.
- Oversee vendor relations and shipment order consolidation planning, excluding physical cargo handling.
- Proactively monitor shipments and inform clients of any significant deviations from the planned transport, offering potential solutions or alternatives.
- Demonstrate a commitment to going above and beyond for clients, focusing on delivering effective solutions.
Qualifications:
- Experience in the shipping, supply chain, or logistics industry is preferred.
- Exceptional stakeholder management, interpersonal, and communication abilities.
- Self-motivated, organized, and energetic.
- Strong analytical and problem-solving capabilities.
- Good understanding of processes and digital tools.
- Proficient in Microsoft Office applications.
- Able to perform under pressure while maintaining quality standards.
- Possess a cost-conscious and optimization-oriented mindset.
- Recent graduates are encouraged to apply.
Damco is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds. We support individuals requiring adjustments during the application and hiring process.
