Dental Practice Coordinator

3 weeks ago


Canberra, ACT, Australia Maven Dental Full time
Senior Dental Assistant / Clinical Coordinator

We are seeking a passionate and experienced Senior Dental Assistant / Clinical Coordinator to join our team at Wanniassa Dental Surgery. As a key member of our team, you will play a pivotal role in supporting the Practice Manager to coordinate and manage the financial and operational aspects of the practice.

Key Responsibilities:
  • Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
  • Handle customer complaints promptly and professionally.
  • Create a professional and welcoming environment for patients.
  • Maintain a clean and well-presented reception and front office area.
  • Assist in the recruitment process and contribute to building a high-performing team.
  • Facilitate the induction and onboarding of new employees, identifying training needs.
  • Provide support, encouragement, and mentoring to team members.
  • Act as a role model to your team members.
  • Collaborate with the PM to drive practice growth, by assisting with local area marketing.
  • Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups.
  • Deliver exceptional patient care, with a focus on new and existing patients.
  • Undertake practice administration activities and maintain high standards.
  • Be flexible to work on reception or in surgery as needed to support practice operations.
  • Participate in WH&S audits and implement recommended improvements within specified timelines.
Requirements:
  • Previous experience in dental or healthcare administration preferred.
  • Strong organisational and communication skills.
  • Demonstrated ability to work effectively in a team.
  • Commitment to delivering outstanding patient care.
  • Proficiency in office software and practice management systems.

If you are passionate about making a positive impact on patient care and practice success while embodying our core values, we encourage you to apply today.



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