Dental Practice Coordinator
3 weeks ago
We are seeking a passionate and experienced Senior Dental Assistant / Clinical Coordinator to join our team at Wanniassa Dental Surgery. As a key member of our team, you will play a pivotal role in supporting the Practice Manager to coordinate and manage the financial and operational aspects of the practice.
Key Responsibilities:- Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
- Handle customer complaints promptly and professionally.
- Create a professional and welcoming environment for patients.
- Maintain a clean and well-presented reception and front office area.
- Assist in the recruitment process and contribute to building a high-performing team.
- Facilitate the induction and onboarding of new employees, identifying training needs.
- Provide support, encouragement, and mentoring to team members.
- Act as a role model to your team members.
- Collaborate with the PM to drive practice growth, by assisting with local area marketing.
- Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups.
- Deliver exceptional patient care, with a focus on new and existing patients.
- Undertake practice administration activities and maintain high standards.
- Be flexible to work on reception or in surgery as needed to support practice operations.
- Participate in WH&S audits and implement recommended improvements within specified timelines.
- Previous experience in dental or healthcare administration preferred.
- Strong organisational and communication skills.
- Demonstrated ability to work effectively in a team.
- Commitment to delivering outstanding patient care.
- Proficiency in office software and practice management systems.
If you are passionate about making a positive impact on patient care and practice success while embodying our core values, we encourage you to apply today.
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Dental Practice Coordinator
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