Financial Transaction Specialist
2 weeks ago
We are seeking a highly skilled Payment Officer to join our team. The successful candidate will be responsible for providing operational and administrative support, investigating and resolving payment issues, engaging with internal and external stakeholders, and processing manual payments.
Main Responsibilities:- Payment Resolution: Investigate and resolve outstanding payment requests in a timely and efficient manner.
- Stakeholder Engagement: Engage with internal and external stakeholders to resolve payment enquiries and provide excellent customer service.
- Payment Processing: Process manual payments to providers and self-managed participants in accordance with organisational policies and procedures.
- Issue Resolution: Work with the team to resolve payment issues guided by legislation, organisational policies, and Standard Operating Procedures (SOPs).
- Accounting or Finance Background: Possess accounting or finance qualifications and experience in payment investigation and resolution.
- Intermediate Computer Skills: Have intermediate computer skills and the ability to learn new computer systems quickly.
- Stakeholder Experience: Have experience dealing with internal and external stakeholders and complex situations.
This role offers an hourly rate of $44.00 + super, work-from-home flexibility, and other benefits.
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