Customer Debt Recovery Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeCollections Full time $60,000 - $65,000

Key to success in this dynamic role is delivering exceptional customer service, coupled with a strong work ethic and proactive approach to managing collections. You will be the main point of contact for customers, negotiating payments and ensuring timely resolution of outstanding debts.

A key focus of this position is providing support for legal documentation and preparation, including discussing consequences and maintaining accurate records. In addition to these responsibilities, you will maintain a positive attitude and remain professional in all interactions.

Effective communication skills are essential, as you will work closely with internal teams and external stakeholders to ensure compliance with regulatory requirements and company policies.

This role offers a unique opportunity to develop your skills in collections and legal, working in a fast-paced environment where no two days are the same. A can-do attitude and ability to adapt to changing priorities are crucial to success in this position.

The ideal candidate will possess excellent negotiation and interpersonal skills, with experience in collections and/or legal. Strong organizational and time management skills are also required, along with a commitment to delivering high-quality results in a pressurized environment.

As a Collections Officer, you will play a vital role in maintaining strong relationships with customers while driving business growth through effective debt recovery strategies.

  • Negotiate payments of outstanding debts and arrange suitable payment plans
  • Discuss legal consequences and prepare legal documentation
  • Provide exceptional customer service through inbound and outbound call management
  • Maintain accurate file notes and database updates

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