Professional Registry Manager

2 weeks ago

Canberra, ACT, Australia beBeeRegistry Full time

Join our esteemed team as a professional in the field of registry management.

The Registry & NPII section plays a vital role in providing frontline services to support the Official Receiver. Our team is responsible for receiving and assessing voluntary applications for bankruptcy, as well as recording relevant statutory events on the National Personal Insolvency Index (NPII).

As a key member of our team, you will assist and provide technical and administrative support to APS 4 Senior Service Officers in managing, processing and assessing personal insolvency interactions applicable to the Official Receiver. You will exercise sound judgment and problem-solving skills to manage escalated, sensitive and complex personal insolvency matters, ensuring accurate and timely information to clients and stakeholders.

Key Responsibilities:
  • Manage competing priorities and work under limited supervision.
  • Respond to client needs in a professional manner, whilst maintaining the highest level of customer satisfaction.
  • Use sound judgment and problem-solving skills to manage escalated, sensitive and complex personal insolvency matters, ensuring accurate and timely information to clients and stakeholders.
  • Engage empathetically and purposefully with clients from diverse backgrounds, capabilities, and levels of vulnerability to address a wide range of complex issues.
  • Apply technical knowledge to support the design and implementation of staff training and coaching.
  • Provide assistance and support to Senior Services Officers by offering technical and legislative guidance through various channels.
  • Assess and process complex and escalated matters, ensuring compliance with relevant legislation and regulatory requirements.
  • Ensure the accuracy, integrity, and up-to-date maintenance of data and information across relevant databases and systems.
Desirable Qualifications and Experience:
  • Personal insolvency knowledge.
  • Tertiary qualifications in Law, Accounting, or relevant discipline from an Australian tertiary institution.
  • The ability to interpret legislation.
  • Experience within the Insolvency or Finance Industries.

You will enjoy excellent conditions including:

  • Access to Employee Assistance Provider.
  • Flexibility to balance work and personal life.

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme and meet the minimum requirements for the job.

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