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Vehicle Recovery Specialist
2 weeks ago
The role of a Claims Specialist involves providing empathetic support to customers during challenging times, ensuring they feel understood and well cared for.
Key Responsibilities:- Manage a claims portfolio as the main point of contact for approximately 40 customers, guiding them through the process of procuring a new vehicle and ensuring they are educated and informed throughout.
- Act as a customer advocate by using proactive communication and sound decision-making to understand and address customer needs, resolve issues, and advocate on their behalf when necessary.
- Support motor strategy by helping deliver on the promise of getting customers back behind the wheel with minimal delay, proactively working to achieve KPIs and high-level customer outcomes.
- Candidate must have a customer-first mindset, with genuine passion for customers and the ability to handle sensitive conversations with empathy and professionalism.
- Experience in insurance is highly regarded, with prior portfolio management experience considered an asset.
- Strong decision-making skills and judgment are required to find practical solutions and move things forward, with a proven track record in complaint resolution.
- Able to manage multiple priorities, stay organized, and deliver great service within timeframes.
- Thrives in dynamic, evolving environments.
