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Branch Manager, Mt. Isa QLD
2 months ago
The Branch Manager will lead a high-performing team of 5-8 direct reports to deliver exceptional customer service and drive revenue growth in the Mt. Isa region. This role requires a strong leader who can coach and motivate their team to achieve customer acquisition, service, and retention goals.
Key Responsibilities- Develop and implement a business plan to grow and improve regional profitability.
- Lead, train, and coach the Branch frontline team to support a culture of customer centricity, credit quality, and processing efficiencies.
- Recruit, develop, and retain an engaged and skilled workforce.
- Design and implement effective solutions to regional and financial issues and challenges.
- Manage the region to meet audit, quality, and compliance objectives.
To succeed in this role, you will need:
- Leadership experience in a branch environment.
- Demonstrated experience with exceptional customer service delivery through an operational function.
- Demonstrated experience in developing, leading, and coaching a high-performance team.
- Experience in roles requiring growth and retention of a customer base.
At Australia and New Zealand Banking Group Limited, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
