Equipment Solutions Consultant

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $80,000 - $120,000
About the Role

We are seeking a skilled Outbound Customer Support Professional to join our team. This is a challenging career opportunity that will enable you to succeed through practical and reliable equipment solutions and support.

The ideal candidate will have a strong background in sales, excellent communication and interpersonal skills, and the ability to build positive relationships with customers.

You will be responsible for conducting outbound calls to existing and potential customers, providing information on parts and services, and meeting sales targets and key performance indicators.

  • Conduct outbound calls to existing and potential customers to provide information on parts and services.
  • Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on pricing, options, and routine maintenance importance.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Maintain accurate customer interactions, orders, and service history records in our CRM system.
Requirements
  • 5+ years of previous sales experience in the heavy equipment industry.
  • Previous experience in outbound customer service, telemarketing, or sales roles.
  • Strong knowledge of agriculture equipment parts and services.
  • Excellent communication and interpersonal skills.
  • Ability to build reports and maintain positive relationships with customers.
  • Results-driven with a focus on achieving sales targets.
  • Proficiency in computer systems and software used in customer relationship management (CRM).
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
  • A valid driver's license is required.

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