
Insurance Professional
22 hours ago
We are seeking an experienced insurance professional to join our Commercial Claims team.
This pivotal role involves working closely with the team leader and technical specialists in training, coaching, mentoring, and enhancing capability in managing claims across specialist products such as Property Liability, Injury Liability, and Financial Lines.
The successful candidate's expertise will contribute directly to our strategic goal of enhancing technical decision-making capabilities while fostering core competencies for the future.
- Deliver tailored coaching and training programs based on insights from quality reviews, complaints processes, and customer feedback to enhance individual and team performance.
- Collaborate with frontline leaders and technical specialists to develop and implement performance and development plans focused on technical excellence.
- Design and integrate processes and learning frameworks that align with Commercial Claims business objectives, ensuring long-term effectiveness and sustainability.
- Conduct capability reviews with senior claims officers, providing actionable insights for continuous improvement.
- Leverage subject matter expertise to deploy appropriate learning strategies, minimizing operational disruptions while maximizing impact.
Requirements:
- Claims Management experience mandatory (Liability and/or Financial Lines)
- Regulatory Risk and Compliance experience is desirable
- Complaints handling experience is desirable
- Advanced knowledge of general insurance principles and the end-to-end claims process
- Excellent communication and interpersonal skills, with the ability to convey complex information clearly
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