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Store Performance Lead
3 weeks ago
This is a role that involves partnering with the store manager to create a consistently positive customer shopping experience while generating revenue and operating profits for the store.
Key Responsibilities:- Collaborating with the store manager to effectively manage sales teams in order to maximize sales and profit performance.
- Motivating team members to meet weekly targets and achieve high standards across all areas of the business.
- Demonstrated ability to build and maintain strong, positive working relationships with customers, management, and colleagues alike.
- Supporting the recruitment and selection process to ensure we attract top talent into our teams.
- Working closely with the brand image team to identify opportunities to improve visual merchandising, stock control, back of house processes and workforce management.
- Driving forward-thinking initiatives in store operations, including visual merchandising, stock control, BoH processes and WFM/roster management.
- Proven track record in communication and liaison skills, enabling effective collaboration with colleagues at all levels of the business.
- Strong understanding of business acumen, preferably gained within the retail sector.
- Previous experience in managing complex sales environments, particularly those involving large volumes or high-profile specialist settings.
- History of successful sales, customer service and performance management, as well as expertise in stock and merchandise management.
- Experience leading and motivating a diverse range of team members, with excellent mentoring and coaching skills.
- Ability to operate autonomously and make informed decisions in fast-paced, dynamic environments.
As an ideal candidate for this role, you should be comfortable working a variety of shifts, including weekdays, weekends, and occasional extended hours.
