Support Specialist

2 weeks ago

Byron Bay, Australia beBeeCustomerService Full time $60,000 - $100,000

Customer Service Consultant Role

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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. In this role, you will be responsible for providing exceptional phone and email support to our domestic customers.

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  • Receiving inbound calls and responding to customer inquiries in a timely and professional manner.">
  • Proactively making outbound calls to existing customers to promote our products and services.">
  • Resolving customer queries quickly and accurately, ensuring a high level of customer satisfaction.">
  • Invoicing customers as required and maintaining accurate records.">
  • Scheduling appointments for residential customers and converting inquiries into sales opportunities.">
  • Liaising with colleagues to ensure seamless communication and collaboration.">
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Requirements

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  • Experience in customer service or call centre environments is essential.">
  • Ability to work with multiple database systems and email programs, with experience with Word and spreadsheets being desirable.">
  • Strong verbal and electronic communication skills, with the ability to remain calm under pressure and multi-task.">
  • Proven problem-solving skills and a focus on delivering a 'wow' customer experience.">
  • Able to maintain accurate data entry skills and meet call and sales targets.">
  • As part of the recruitment process, pre-employment medical and reference checks will be required.">
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Benefits

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  • Strong work-life balance culture.">
  • Employee Assistance Program (EAP).">
  • Employee Referral Program.">
  • Cash incentive programs and bonuses.">
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About Us

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We are committed to protecting people, enhancing lives, and preserving our planet. Our team is driven by a passion to make a positive difference for our customers and communities.

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