Corporate Engagement Specialist

1 week ago


Adelaide, South Australia beBeeEngagement Full time $121,107 - $125,679
Job Overview

The Manager, Corporate Intake and Engagement plays a crucial role in ensuring intake and early resolution functions align with regulatory requirements, policies, and procedures.

This position oversees the development and implementation of effective processes for non-complex matters, working closely with the team leader to embed best practices within the organization.

The role is responsible for creating, implementing, and maintaining systems to manage challenging complainant behaviors, ensuring a seamless experience for all parties involved.

Furthermore, the Manager will lead business improvement initiatives across intake and corporate functions, driving innovation and excellence throughout the organization.

Key performance indicators will be developed to monitor workflow, identify areas for improvement, and provide actionable recommendations to stakeholders.



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