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Process Improvement Specialist
2 weeks ago
As a key member of our operations team, you will have the opportunity to shape the future of our business and build a customer-focused service team from scratch.
This role involves contributing to projects that matter, growing your career in a dynamic environment, and making a real impact on our organisational goals.
- You will be responsible for aligning processes to realise our goals and drive efficient results through effective project management.
- Translate business plans into action plans and monitor progress to completion, ensuring seamless execution and timely delivery.
- Identify, analyse, and improve business processes to meet current goals and identify new opportunities for growth and improvement.
- Re-engineer processes to reduce cost, cycle time, and improve quality where necessary, driving continuous process improvement.
- Analyse scheme and business performance data to identify areas for improvement and opportunity, providing actionable insights to inform decision-making.
- Contribute to the development of new initiatives, strategies, and processes to achieve gains in business performance, driving innovation and excellence.
To succeed in this role, you will need:
- A strong understanding of workers' compensation legislation and regulations.
- String understanding of governing standards of practice.
- Highly experienced in GWCC, CRM Salesforce, QLIK reporting, and other scheme systems.
- Excellent communication skills, both written and verbal, with the ability to engage stakeholders and communicate complex ideas effectively.
- Self-management and organisation skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- Continuous improvement and initiative, including flexibility and adaptability in a fast-paced environment.
- Effective consultation, negotiation, and influencing skills, with the ability to build relationships and negotiate outcomes.
- Innovation and lateral thinking, with the ability to generate creative solutions to complex problems.
- Strong analytical skills and problem-solving abilities, with the ability to analyse data and inform decision-making.
