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Sydney Integration Solutions Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeIntegration Full time $100,000 - $105,000
Integration Specialist Job Description

This role presents a stimulating opportunity for a technically-minded individual to join our payments fintech company in Sydney.

Key Responsibilities:
  • Support external software partners by utilizing APIs and other integration solutions.
  • Undertake partner briefings, design, roll out, and support of integration solutions.
  • Be the primary point of contact for external partners and resolve their queries directly or with assistance from internal team members.
  • Assist with partner onboarding, covering plans, setup, testing, and payment options configuration.
  • Support external partners and internal teams on product usage, system configuration, functionality options, or challenges.
  • Advocate for integration partners and propose new and advanced product enhancements.
  • Conduct and assist partners with user acceptance testing (UAT) on products and enhancements.
  • Develop relationships with integration and other partners.

This is an excellent opportunity for someone looking for broad experience in customer-facing functions. To succeed, you will need a strong understanding of APIs and software integration methods, as well as strong communication skills.

Requirements:
  • Minimum 2 years of experience in payments.
  • Strong logical and technical mindset.
  • Understanding of API and other integration models.
  • Good technical, product, customer success, support, or similar experience required.
  • Desire to work in an agile team with an eagerness to learn and pitch in across multiple tasks.
  • Strong understanding of technology with the ability to assist in the creation and communication of solutions with internal and external stakeholders.
  • The ability to run with initiatives.
  • Operational and partner account management/relationship skills.
  • Exceptional solution and problem-solving abilities and experience.
  • Experience undertaking user acceptance testing, client implementations, or in operational areas.
  • Proven experience working with various stakeholders to achieve success.
Qualifications:
  • High school certificate.
  • Degree or above would be an advantage.
  • Experience in payments, banking, or related industries, or in a client success role would be an advantage.
Competencies:
  • Strong interpersonal skills, verbal, and written communication skills.
  • Abilities in identifying and communicating concepts and solutions between business and technical teams.
  • Ability to document, brief, and demonstrate system usage and operational processes to stakeholders.
  • Ability to understand the scope of and undertake user acceptance testing.
  • A logical mindset with a can-do attitude.
  • Strong relationship and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and deliver key initiatives.
  • Ability to work in a dynamic and agile environment and cope with change.
  • Fosters an environment in which diverse personalities and backgrounds are valued and respected.
  • Effective time management skills and deadline-oriented.
  • Quality, accuracy, and attention to detail skills.
  • Ensures a safe and secure work environment and compliance with OH&S guidelines.