Employment Account Servicing Professional

1 day ago

Brisbane, Queensland, Australia beBeeEmployment Full time $80,000 - $100,000
Project Officer Role

Join a team that supports employers nationally in delivering efficient and effective operations.

The Employer Accounts Servicing Team is responsible for contributing to the delivery of high-quality services across all areas of the organisation.

  • Contribute to various daily tasks and overall risk mitigation for the broader organisation
  • Debrief sessions with managers and staff to communicate non-compliance with Departmental guidelines and company policies, and practical steps to rectify identified issues
  • Assist in help desk functions with telephone and email enquiries ensuring timely and efficient resolution
  • Promote services and maintain a professional image
  • Approve Wage Subsidy agreements and payments
Personal Attributes
  • Reliable, responsible and highly professional in all aspects
  • Strong attention to detail
  • Flexibility to changing priorities and working quickly under challenging time demands with competing priorities
  • Outcome focussed and goal orientated
Key Skills
  • Excellent understanding of Employment Services Contractual requirements
  • Exceptional communication (oral & written), negotiation and interpersonal skills
  • Organisational and analytical skills
  • Effective problem solving and conflict resolution skills
  • Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Occupational Health and Safety, Privacy and Freedom of Information
  • Computer skills - Advanced Word, Excel, Internet & email
  • ESS system or equivalent experience preferred
Required Experience
  • Employment Services industry experience with demonstration of key skills and personal attributes
Diversity and Inclusion

We value diversity in backgrounds, ideas, work styles and perspectives. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. We adhere to the National Principles for Child Safety.

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