Operations Leadership Role

2 days ago

Melbourne, Victoria, Australia beBeeRetail Full time $94,000 - $121,000

Tea Operations Lead

We're a tea brand that creates unique and delicious blends using premium, sustainable ingredients. Our goal is to excite our customers by inviting them into our world of tea.

Key Responsibilities
  • Act as an operational catalyst on the ground - testing, learning, mentoring, and ensuring stores are set up for success.
  • Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Owning retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
  • Continuously improve the store team experience and elevate the customer journey, aligned with our experiential retail approach.
Life at Our Tea Company
  • Competitive salary with bonus earning potential through our monthly sales incentive program.
  • Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
  • Get recognition and rewards. We celebrate our teams contributions through our Moment Makers program, featuring exciting prizes.
  • Volunteer leave day per year with a purpose-aligned organisation.
  • Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
  • Employee Assistance Program (EAP).
  • Our Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at our tea company.

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