Dispute Resolution Expert

1 month ago

Sydney, New South Wales, Australia IAG Full time
About the Role

We are seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our team, you will be responsible for managing disputes that arise from unresolved complaints.

Using your expertise in dispute resolution and stakeholder management, you will deliver a world-class alternative dispute resolution experience to our customers and partners.

You will resolve internal and external disputes, ranging from simple to complex, in line with industry standards and regulatory requirements.

About You
  • Proven experience in dispute resolution and complaint management in a general insurance or legal environment
  • Previous exposure to the AFCA complaints process
  • Strong customer focus, with the ability to show empathy and patience
  • Effective decision-making and time management skills, with the ability to work unsupervised and under pressure
  • Strong written and verbal communication skills, including advanced negotiation skills
  • Resilience and a positive mindset
  • Ability to manage simple and complex matters confidently
  • Strong computer literacy
About Us

IAG is a leading general insurance group in Australia and New Zealand, with a strong commitment to customer service and dispute resolution. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

We are committed to making a positive impact on our customers' lives and to being a responsible corporate citizen. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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