Dispute Resolution Expert

6 days ago

Sydney, New South Wales, Australia IAG Full time

About the Role

We are seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our team, you will be responsible for managing disputes that arise from unresolved complaints.

Your Key Responsibilities

  • Resolve internal and external disputes ranging from simple to complex in line with industry regulations and codes of practice.
  • Deliver a world-class alternative dispute resolution experience to our customers and partners.
  • Utilize your high-level dispute resolution capability and stakeholder skills to achieve successful outcomes.

About You

  • Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment.
  • Previous exposure to the AFCA complaints process.
  • Strong customer focus, with the ability to show empathy and patience.
  • Effective decision making and time management skills, with the ability to work unsupervised and under pressure.
  • Strong written and verbal communication skills, including advanced negotiation skills.
  • Resilience and a positive mindset.
  • Ability to manage simple and complex matters confidently.
  • Strong computer literacy.

About Us

IAG is a leading general insurance group in Australia and New Zealand, committed to making your world safer. We offer a range of benefits, including flexibility, recognition, and opportunities for growth and development.

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