Financial Circumstances Manager

3 days ago


Parramatta Park, Queensland, Australia beBeeCustomerService Full time $94,000 - $124,000
Job Title: Customer Solutions Specialist

We are seeking a seasoned professional to provide tailored payment solutions to customers facing individual circumstances, ensuring a positive financial outcome.

Key Responsibilities:
  • Deliver appropriate solutions for delinquent customers/accounts.
  • Respond promptly and accurately according to service level agreements and regulation.
  • Employ empathy in your approach to meet objectives and manage relationships effectively.
  • Provide solution-based customer service while adhering to relevant laws and regulations.
About You:

The ideal candidate will possess:

  • A solid understanding of collections and contact centre systems.
  • Excellent verbal and written communication skills.
  • A strong customer service ethic with the ability to remain calm under pressure.
  • Strong problem-solving skills with a focus on delivering high-quality work within turnaround times.

Our workplace values collaboration, balanced outcomes, and genuine connections. We encourage candidates from diverse backgrounds to apply.



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