Operational Efficiency Specialist
2 weeks ago
The Service Manager is responsible for driving operational efficiency and supporting service delivery across key specialties. This role is based at South Brisbane and requires collaboration with clinical teams and stakeholders to improve the patient experience.
Key Responsibilities:- Optimize access, flow, and experience of the patient journey in collaboration with clinical teams and stakeholders.
- Collect, analyze, and report data to inform strategic direction and improve services.
- Participate in risk management, safety, quality, evidence-based practice, and research activities to support quality, cost-effective care.
- Establish relationships with internal and external stakeholders.
To be considered for this role, applicants must possess:
- Tertiary qualifications in relevant management or project management fields, or be working towards same. Post-graduate qualifications are highly regarded.
- Previous senior-level experience in a healthcare environment.
- High-level written, verbal, and non-verbal skills in influencing, negotiation, coaching, and consultation.
- Strong leadership, communication, and interpersonal skills, along with advanced report and proposal writing skills.
- Competence in using electronic information systems.
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