Operations Specialist

3 weeks ago

Docklands, Victoria, Australia Chubb Insurance Australia Limited Full time
Job Description

Chubb Insurance Australia Limited is committed to fostering an inclusive and diverse workplace, where everyone feels valued and respected. We strive to create a work environment that is flexible, equitable, and supportive of all employees.

We are seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in providing technical policy processing and servicing, supporting process and system changes within Operations, and collaborating with the Leadership team to ensure Promapp guides are maintained and updated.

Key Responsibilities
  • Process expert on all Operations related Promapp Guides, including submitting process changes to the Promapp team and post-update validation.
  • Identify and capture the impact of process changes on Average Handling Time (AHT) prior to submitting proposed changes to the Commercial Operations Lead.
  • Point of contact for CBS and UW in relation to process queries and to support process/system changes within Operations.
  • Business Continuity Plan (BCP) for high-impact processes, such as New Business Submissions and Bookings.
  • Review and assist with resolving Account Queries.
  • Handle complex processing and exception cases.
  • Assist with production close-off activities.
  • Review open work items/pending documents of resigned UWs to ensure closed out or re-assigned.
  • Coordinate clean-up activities and support User Acceptance Testing (UAT) as required.
  • Maintain system knowledge and utilize technical knowledge and subject matter expertise to proactively support the team to identify improvement opportunities.
  • Assist in resolving issues relating to system and/or workflows.
  • Monitor and communicate key processes to ensure offshore teams adhere to service and process changes.
  • Identify risks/issue and mitigate where required.
Requirements
  • Demonstrated experience in Insurance and/or Financial Services.
  • Detailed expertise on core policy processes and corresponding Lifecycle stages.
  • Proficient use of MS Office Suite (Excel, Word, PowerPoint).
  • Excellent verbal and written communications skills, with an ability to work with all levels of the organization.
  • Advanced policy system and workflow knowledge.
  • Basic understanding of General Insurance business.
  • Ability to multi-task in a fast-paced environment with excellent organizational skills and prioritization.
  • Strong and resilient work ethic.
Desirable
  • Excellent relationship management skills with a Customer-Centric attitude and focus.
  • High level of attention to detail and accuracy.
  • Analytical and problem-solving skills.
  • Ability to work autonomously and be accountable and responsible for actions.
  • Effective teamwork within a diverse work environment.

We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach, education assistance, dress for your day every Friday, promotion of health and wellbeing, and the option to enroll in the Chubb Limited discounted stock purchasing scheme.

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