Lead Retail Experience Manager
1 month ago
Sephora, a leading global beauty retailer, is part of the world's largest luxury goods conglomerate, Louis Vuitton Moet Hennessey Group. With circa 30 stores across Australia and New Zealand, Sephora offers diverse store opportunities and a growing online platform.
Salary and BenefitsThe successful candidate can expect a competitive salary of up to $29.04 per hour, plus superannuation, commission, and loading for weekend and public holidays. Additionally, Sephora offers a range of benefits, including:
- Paid parental leave, birthday leave, and personal leave
- Health and wellbeing initiatives, including 24/7 mental health wellbeing programs and life insurance
- Discounted gym memberships, including Virgin Active and Fitness First
- Opportunities for personal development in ANZ through succession
- Opportunities across our global group of high-end luxury brands within LVMH
- A unique online learning platform
- A fun social calendar
As a Lead Retail Experience Manager, you will play a key role in supporting the Store Manager and Assistant Store Manager in leading the store team to deliver an unbeatable client experience. Your responsibilities will include:
- Being a role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience
- Driving a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development
- Utilising and interpreting reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager, and fellow team members
- Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team
- Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions
To be successful in this role, you will need:
- Previous retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising
- Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting
- A hands-on approach to leadership, with a passion for being on the sales floor to motivate, coach, and help your store team members succeed
- A commitment to excellent client service and experiential retail, ensuring your store represents the Sephora brand
- A drive for results, with a history of exceeding sales targets and KPIs
This role is based in Castle Towers, with a requirement to work a 38-hour rotating roster to support store needs. The ideal candidate will have 5 full days of availability across key trading times, including late-night, weekend, and public holiday trading.
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