Customer Operations Specialist

1 day ago

Melbourne, Victoria, Australia Judo Bank Full time
About Judo Bank

Judo Bank is a pioneering financial institution that combines tradition with innovation. We're dedicated to revolutionizing business banking for Small to Medium Enterprises (SMEs) across Australia.

Job Description

We're seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our operations function, you'll be responsible for managing the operational activities for our Deposit business.

Your primary focus will be on providing exceptional customer service, ensuring that our internal and external customers receive the best possible experience. You'll be the go-to person for resolving queries, providing support, and ensuring that our systems and processes are running smoothly.

To succeed in this role, you'll need to be a natural problem solver, a strong communicator, and a team player. You'll be comfortable working in a fast-paced environment, prioritizing tasks, and adapting to changing circumstances.

We're looking for someone who is passionate about delivering high-quality results, is driven by a desire to improve processes, and is committed to making a positive impact on our customers and the business.

Key Responsibilities
  • Manage operational activities for our Deposit business, ensuring seamless execution and high-quality results.
  • Provide exceptional customer service, resolving queries and providing support to internal and external customers.
  • Collaborate with stakeholders to identify and implement process improvements, ensuring efficiency and effectiveness.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders, fostering a culture of trust and respect.
  • Stay up-to-date with industry trends, regulatory requirements, and best practices, applying this knowledge to drive business growth and improvement.
Requirements
  • Proven experience in an operational or 'back-office' environment, with a strong understanding of banking or financial services.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Strong attention to detail, with a focus on delivering high-quality results and meeting deadlines.
  • Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
  • Passion for delivering exceptional customer service, with a commitment to making a positive impact on our customers and the business.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including additional leave and a yearly happiness allowance.
  • A comprehensive induction program, including a 4-week Judo Engagement Month to help you settle in and succeed.
  • A flexible work arrangement, embracing a true hybrid model that balances work and personal life.

We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. If you're passionate about delivering exceptional customer service, improving processes, and making a positive impact, we'd love to hear from you.

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