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IT Support Specialist

2 months ago

City of Darebin, Australia Allegiance Technology Ltd Full time

Job Summary:

Allegiance Technology Ltd is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will provide exceptional support to our clients, resolving technical issues and delivering top-notch service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve and escalate technical issues in a timely and professional manner
  • Participate in large-scale projects, including upgrades, rollouts, and migrations
  • Conduct technical research to identify solutions for clients
  • Log and update IT support issues in our ticketing system
  • Participate in technical training and personal development sessions to stay up-to-date with the latest technologies

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a leading Microsoft Partner
  • State-of-the-art infrastructure and technology stack
  • Collaborative and dynamic work environment
  • Professional development opportunities

Requirements:

  • Strong technical skills and knowledge of Microsoft technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills

About Allegiance Technology Ltd:

Allegiance Technology Ltd is a leading provider of IT services and consulting. We pride ourselves on our close-knit and friendly team environment, and we're committed to delivering exceptional service to our clients.