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Order Fulfillment Specialist
2 weeks ago
We are seeking a skilled professional to coordinate the delivery of orders and provide exceptional customer service.
- Confirm final payments before delivery and plan with transport companies, ensuring timely and efficient order fulfillment.
- Organize daily delivery runs by locality, streamlining logistics and enhancing the customer experience.
- Book carriers and obtain quotes as required, optimizing costs and minimizing delays.
- Provide outstanding customer service on despatch issues, resolving queries promptly and professionally.
- Liaise with team members to resolve delivery and despatch issues, promoting collaboration and effective communication.
- Coordinate showroom change overs and photo shoots with other teams, ensuring seamless execution and high-quality results.
- Ensure accurate data entry into relevant systems regarding payments, customer details, and customer requests.
- Advise colleagues of any despatch or payment issues, facilitating prompt resolution and minimizing disruption.
- Resolve customer complaints and follow established procedures correctly, maintaining a positive and supportive environment.
- Previous experience in a coordination or customer-facing role.
- Proven ability to deliver high-level customer service and satisfaction.
- Strong relationships builder and effective communicator.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage priorities in a fast-paced environment.
- Proficient with computers and able to quickly learn new systems and processes.
- Ability to promote a positive and supportive work environment.
Passion, Integrity, Collaboration Innovation – these values unite us, inspire us, and set us apart. We're dedicated to creating simplicity and balance in our living spaces and work environment.
