Order Fulfilment Consultant

4 weeks ago

Sydney, New South Wales, Australia Luxottica Full time

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We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We're looking for a dedicated and detail-orientedOrder Fulfilment Consultantto join our team at the Silverwater Technology Centre.

In this role, your primary focus will be ensuring the seamless processing of orders with professionalism, accuracy, and a commitment to exceptional service. You'll play a vital part in supporting both our internal teams and valued customers, helping us deliver high-quality optical products, on time and to spec — every time.

Requirements for the role:

  • Ensure the timely and accurate follow up on Intra Lab queries regarding VIPs and out of stock situations. Offer product substitutions where possible.
  • Answer and follow through on customer queries regarding job tracking and status.

Pre-Qc Incoming orders jobs are forwarded to production in time.

  • Monitor and manage Work in Progress queues, prioritising urgent and high-value orders to ensure timely production and delivery. Provide on-floor support to locate and prioritise jobs as requested by the manager.
  • Identify recurring issues or process inefficiencies and propose improvements to reduce delays and improve first-time job accuracy
  • Check job integration failures and provide technical support to resolve the issue

What you will bring:

  • High attention to detail and a commitment to first-time quality
  • Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
  • Ability to work independently while collaborating effectively with cross-functional teams
  • Excellent communication and customer service skills
  • Optical industry experience is a plus, but not essential

With a total focus on providing our customers with the best possible experience we are looking for a confident and dedicated person who is also committed to customer service and producing quality products – first time, every time.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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