Auditorial Experience Coordinator

2 weeks ago

Brisbane, Queensland, Australia Amplifon Full time
Unlock Your Potential as an Auditorial Experience Coordinator

We are seeking a talented Auditorial Experience Coordinator to join our team in Brisbane.

About the Role

The primary objective of this role is to engage with customers through various channels, including inbound and outbound calls and email inquiries. You will manage call campaigns to successfully book appointments for prospective clients seeking a complimentary hearing check at our clinics across Australia.

This role is essential in driving business growth by securing appointments that lead to increased customer engagement and satisfaction.

Key Responsibilities

  • Support team members in various tasks as needed, while also working independently to meet individual responsibilities and deadlines.
  • Multitasking: Successfully manage multiple tasks and projects simultaneously, prioritizing responsibilities to meet deadlines efficiently.
  • Meet assigned KPI targets, including but not limited to: appointments booked per hour, appointments attendance rates, quality assurance.
  • Adhere to provided scripts.
  • Demonstrate excellent customer service skills, resulting in positive outcomes for the business.
  • Update the database, ensuring accuracy of information, and take required notes of conversations.
  • Promote and represent the brand positively to potential and current clients.
  • Build client interest in the service being offered.

About You

  • Experience working in a fast-paced Contact Centre environment (preferably with a predictive dialler) or target-based sales environment.
  • Great telephone skills & customer service orientation.
  • Intermediate computer skills.
  • Clear and fluent written and verbal communication skills.
  • Proven above-average interpersonal skills.
  • Demonstrate sales, negotiation skills, and objection handling skills.
  • Ability to learn detailed instructions quickly.
  • Experience working in an environment with KPI's.
  • Demonstrated ability to sell and achieve targets under pressure.
  • Experience in cold calling and approaching new clients, is desirable not mandatory.

What We Offer

  • A competitive salary of $70,000 - $90,000 per annum.
  • Paid Birthday Leave.
  • Flexible work arrangement.
  • Yearly flu vaccinations.
  • Amplifon training, career, and learning development opportunities.
  • Employee Assistance Program.
  • Discounts on hearing aids for you and your family & friends.
  • Discounted private health insurance and other benefits and products.
  • Opportunity to advance your career on a global scale.

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