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Leisure Operations Assistant

2 months ago

Saint Arnaud, Australia Northern Grampians Shire Council Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Leisure Operations Assistant at the St Arnaud Leisure Centre. As a key member of our team, you will be responsible for ensuring the smooth operation of our aquatics and fitness programs, providing exceptional customer service, and maintaining high standards of facility cleanliness and equipment maintenance.

Key Responsibilities
  • Ensure Council's Service Standards are met, customers' requests are handled efficiently, and services meet membership needs.
  • Model Council values and be an integral member of the leisure services team, participating in team projects, process mapping, and review.
  • Assist the Team Leader in implementing the St Arnaud Leisure Centre business plan and ensuring the aquatics, stadium, group fitness, and personal training programs run smoothly, cost-efficiently, and within budget.
  • Maintain high standards of customer service and professional conduct to all patrons and user groups.
  • Undertake supervision of pool patrons and user groups to ensure water safety in accordance with centre policies and procedures.
  • Ensure the day-to-day operations of the kiosk meet agreed standards, including customer service, ordering stock, stocktake, compliance with health regulations, and menu development in line with Council's Healthy Eating Policy.
Requirements
  • Qualification in Fitness, Recreation, or Sports Management.
  • Pool operators course qualification.
  • Leisure competencies as listed in conditions of employment.
  • Experience working within local government would be advantageous.
  • Sound administration skills, including booking procedures.
Selection Criteria
  1. Relevant qualifications and experience as specified above.
  2. Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation, and rescue techniques, and public safety requirements.
  3. A knowledge and background in a number of indoor sports and aquatic programs.
  4. Ability to implement the highest standards of public supervision and safety.
  5. Commitment and ability to deliver quality customer service.
  6. Well-developed communication and interpersonal skills.
  7. Ability to work cooperatively and positively as a member of a team.