Training Specialist for Public Sector
1 week ago
We are seeking a skilled trainer to develop and deliver training programs in complaint handling, investigations, and administrative law. The ideal candidate will have a strong background in public administration and be able to engage with clients effectively.
Responsibilities
- Participate in pre-delivery meetings to confirm client requirements and areas of focus
- Deliver high-quality training content via virtual or face-to-face methods
- Provide feedback on areas for continuous improvement of training course content and approach
Requirements
- Public sector and/or community service complaint handling/management experience
- Leadership skills with teams that oversee complaint handling, complaints systems, and/or investigations
- Familiarity with virtual training delivery or willingness to learn new technology platforms quickly
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