Highly Skilled IT Support Professional Wanted

14 hours ago


Brisbane, Queensland, Australia HiTech Group Full time

We are seeking a highly skilled IT Support professional to join our team at the HiTech Group.

This is a 12 month contract with 3 x 12 month extension options, offering a competitive hourly rate of $60-$80 per hour.

Job Description

The successful candidate will be responsible for providing second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.

  • Actioning the team's ticket queues and subsequent resolution actions.
  • Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly.

In this role, you will have the opportunity to utilise your technical skills to support large numbers of users nationally, with exposure in M365 Power apps, Intune, Netskope, and Video Conferencing being highly desirable.

You will be working as part of a highly capable team, assisting the Regional Onsite Support team with IT desktop support services and/or IT project delivery.



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