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Claims Management Officer
2 months ago
We are seeking a highly skilled Claims Management Officer to join our team at the Department of Treasury and Finance. As a Claims Management Officer, you will be responsible for providing exceptional customer service and accurate administrative services to our members and stakeholders.
Key Responsibilities- Manage claims for Income Protection payments, Total and Permanent Disablement, and Terminal Illness
- Assess the release of insurance benefits in the event of a member passing away
- Handle member enquiries via phone and email
- Support members in their most vulnerable moments
- Knowledge of insurance claims and/or insurance underwriting administration
- Proven experience in handling difficult situations in a calm and positive manner
- Effective communication and liaison with a diverse range of people
- Knowledge of superannuation and the schemes offered by Superannuation funds
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
We are committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.
