Service Delivery Expert

3 days ago

KalgoorlieBoulder, Australia beBeeSupervisor Full time $98,423 - $123,456
Job Overview

The Service Supervisor role is responsible for fostering a safe and compliant work environment, overseeing technicians to deliver exceptional service, and cultivating lasting relationships with stakeholders.

Key Responsibilities

- Promote a safe and compliant workplace
- Manage machine rebuilds, midlifes, and PCR processes
- Coordinate and supervise technicians to provide superior service
- Develop and maintain strong relationships with customers and stakeholders
- Identify and coordinate employee training needs
- Lead the apprentice program and ensure its success
- Oversee rock drill and component overhauls

Essential Skills and Qualifications

- Extensive supervision experience in a multidisciplinary environment
- Relevant trade certification
- Planning and resource management skills
- Effective leadership and people management abilities
- Excellent communication and problem-solving skills
- Commitment to delivering high-quality customer service
- Ability to work under pressure and meet deadlines
- Proficient report writing and computer literacy

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