Automotive Customer Service Representative
4 days ago
The Service Receptionist is a crucial position in our organization, playing a vital part in the seamless operation of our business.
This full-time role offers a competitive salary and attractive benefits package, as well as training opportunities for career advancement.
- Answering phone calls in a timely manner to ensure prompt communication with customers
- Updating repair orders according to requirements
- Completing service banking transactions accurately
- Effectively following up on backorders of parts to maintain efficient operations
- Providing excellent customer service support in the service department
- Logging all telephone calls as required for record-keeping purposes
- A genuine desire to deliver exceptional customer experiences
- Exceptional organizational skills to manage multiple tasks efficiently
- An exceptional phone manner that showcases professionalism and courtesy
- Superb interpersonal skills to effectively interact with colleagues and customers
- Prior experience in the Service Department and ERA is highly desirable but not essential
We are a leading automotive retailer with a large team across Australia and New Zealand, representing numerous car and truck brands. We strive to provide an outstanding guest experience through our dedication to excellence.
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