Operational Excellence Manager

7 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

At Australia and New Zealand Banking Group Limited, we're committed to delivering exceptional service and ensuring our customers' financial wellbeing. As a Quality Manager, you'll play a critical role in leading our Know Your Customer (KYC) compliance and quality obligations.

About the Role

You will be responsible for managing a team of seven Quality Analysts, ensuring KYC cases are effectively allocated and quality assessed. You'll lead, mentor, and train your team, supporting their professional development and capability uplift.

  • Strong leadership skills and ability to establish clear direction and motivate teams.
  • Extensive expertise in KYC processes and regulations.
  • Proficiency in managing and delivering change.
  • Strong verbal and written communication skills, as well as excellent listening, interpreting, and critical thinking skills.
  • Process improvement.
  • Strong interpersonal, collaboration, influencing, relationship management, and negotiation skills.


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